General Terms and Payment Terms

CONDITIONS OF SALE FOR Boccadamo S.r.l. E-COMMERCE

1.1

The general terms and conditions (the "Terms") which govern the relationship between the customer ("Customer") and Boccadamo S.r.l. with its registered office in Frosinone, Via delle Industrie, 26 - VAT nr 01985000601, entered in the Register of Companies of Frosinone nr 120915 ("Boccadamo S.r.l.") (the Client and Boccadamo S.r.l., collectively, the "Parties") for the purchase of Boccadamo S.r.l. products ("Products") which from time to time for this purpose will be made available on the website www.boccadamo.eu.

The contract language is English.


1.2

Buying on-line by means of the Terms and Conditions on the Site is allowed to Customers, as defined further below, both within and out with countries of the European Union. For the purposes of these Terms and Conditions, by Customer, we refer exclusively to the consumer, i.e. a person who buys goods for purposes outside his trade, business or profession.


1.3
Boccadamo S.r.l. does not make any commitment or accept any liability in relation to the verification of the requirements at the point 1.2

2 Products

2.1

Boccadamo S.r.l. reserves the right, at any time, to vary the type, reference and terms of offer, including availability, in connection with any of the products which will be placed in turn on the website. The Customer will be informed if the order is not executable due to the unavailability of the product ordered.

2.2

Boccadamo S.r.l. tries to ensure that all information sheets relating to the Products are correct, but is unable to guarantee the complete absence of errors. In the event that a significant error is encountered in an information document, Boccadamo S.r.l. will enable to confirm the purchase of the Product or to cancel it.


3 Prices
3.1

The prices of products are expressed on the website in € (Euros) and include all applicable taxes (the "Price"). These prices  exclude any delivery charges .

3.2

Boccadamo S.r.l. tries to ensure that all prices are correct, however it cannot guarantee the absolute absence of errors. In the event that an error is encountered on a price, Boccadamo S.r.l. will enable the Customer to confirm the purchase of the Product at the correct price or to cancel it.

4 How to buy
4.1

The essential characteristics of the products and their prices are listed in the offer for each individual product on this website


4.2

For the purchase of the Products the Customer must follow the instructions on the site. The Customer must read and agree to the terms of any applicable delivery charges, these Terms and Conditions (inclusive of the conditions for exercising the right of withdrawal) and the statement relating to the protection of personal data (Privacy Policy) attached below, before heading to select the chosen type of payment, together with the purchase order.

4.3

Should the Customer need to correct any errors in data entry, he/she shall follow the proper procedure for amendment contained on the website, before submitting the purchase order.


5 Conclusion of the contract
5.1

The contract between the Customer and the Boccadamo S.r.l. is concluded when the order submitted by the Customer is properly processed, the product is delivered at the address of the customer provided that the Boccadamo S.r.l. has received the debit authorization by the company issuing the credit card used by the Customer for payment and the availability of the Product by Boccadamo S.r.l. has been confirmed. The order submitted by the Customer shall be binding for Boccadamo S.r.l. only once all of these conditions have been met. Boccadamo S.r.l. is not liable for malfunctions in network data transmission due to the technical or system errors out with Boccadamo S.r.l. control.

5.2

By sending the order to Boccadamo S.r.l., the Customer acknowledges and declares to have read, learned and accepted the Conditions of Sale, the delivery costs, the statement concerning the Protection of Personal Data (Privacy Policy) and conditions exercise the right of withdrawal.


5.3

The online order form will be stored on the website database for the time period required to process any orders.


5.4

Boccadamo S.r.l. will send to the customer by e-mail, a confirmation of receipt of the purchase order sent, containing a summary of the conditions applicable to the Agreement, including the essential characteristics of the products purchased, the date and time of order, detailed indication of the price, the payment method chosen by the Consumer and delivery cost. The Customer shall, without delay, verify the content of the e-mail and report immediately any errors or omissions to Boccadamo S.r.l. at: ordini@boccadamo.com


6 Methods of payment
6.1
The Customer may pay the price of the Products and the delivery costs via PayPal or Amazon Pay.


7 Shipping and Delivery
7.1

For security reasons the Products purchased on the website will be sent to the address indicated by the Customer. No deliveries will be made to PO boxes.


7.2

For each order completed on the website, Boccadamo S.r.l. will issue an invoice/receipt of goods sending it via e-mail, according to art. 7 Presidential Decree 633/72, Presidential Decree 445/2000 and of Decree Law 52/2004. The full and final invoice will be produced from the data provided by the Customer. No change in the bill will be possible after the submission of the order.


7.3

Shipping costs are charged to the customer and are valid for purchases of a weight not exceeding 1 kg for shipments that weigh more than 1 kg, Boccadamo S.r.l. reserves to be applied to the Customer shipping costs higher than those reported during order confirmation.
Shipping costs are charged to the customer. For purchases over € 99 (ninety-nine/00) the transport costs will be borne by Boccadamo S.r.l. and only on authorized countries.
There aren't shipping costs for orders equalor over to 129 €; for orders under 129.00 € a payment of 22.00 € is required for shipments to United States (US) and Canada (CA).
There aren't shipping costs for orders equal or over to 139 €; for orders under 139.00 € a payment of 27.00 € is required for shipments to
Albania (AL), Andorra (AD), Belarus (BY), Bosnia Herzegovina (BA), Liechtenstein (LI), Macedonia (MK), Moldova (MD), Montenegro (ME), Norway (NO), Switzerland (CH), Serbia (RS) Turkey (TR), Ukraine (UA), Iceland (IS).
There aren't shipping costs for orders equal or over to 249 €; for orders under 249.00 € a payment of 34.00 € is required for shipments to Bahrain (BH), Brunei (BN), China (CN), South Korea (KR), Egypt (EG), United Arab Emirates (AE), Philippines (PH), Japan (JP) , Greenland (GL), Hong Kong (HK),India (IN), Indonesia (ID), Kuwait (KW), Malaysia (MY), Mexico (MX), Russia (RU), Singapore (SG), Sri Lanka (LK), Thailand (TH).
There aren't shipping costs for orders equal or over to 249 €; for orders under 249.00 € a payment of 38.00 € is required for shipments to American Samoa (AS), Anguilla (AI), Antigua (AG), Saudi Arabia (SA), Argentine (AR), Aruba (AW), Australia (AU), Bahamas (BS), Bangladesh (BD), Barbados (BB), Belize (BZ), Bolivia (BO), Bonaire (XB), Brazil (BR), Chile (CL), Colombia (CO), Costa Rica (CR), Dominica (DM), Ecuador (EC), El Salvador (SV), Fiji (FJ), Jamaica (JM), Grenada (GD), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guyana (GY), French Guiana (GF), Haiti (HT), Honduras (HN), Cayman Islands (KY), US Virgin Islands (VI), British Virgin Islands (VG), Macao (MO), Maldives (MV), Martinique (MQ), Micronesia (FM), Montserrat (MS), Nevis (XN), New Caledonia (NC), New Zeland (NZ), Oman (OM), Pakistan (PK), Palau (PW), Panamá (PA), Paraguay (PY), Peru (PE), French Polynesia (PF), Puerto Rico (PR), Qatar (QA), Repubblica Dominicana (DO), Saint Eustatius (XE), Saint Kitts (KN), Saint Vincent (VC), Saint-Barthélemy (XY), Saint-Martin (Parte Olandese) (XM), Santa Lucia (LC), South Africa (ZA), Taiwan (TW), Trinidad and Tobago (TT), Uruguay (UY),Venezuela (VE).

7.4

The Products purchased will be delivered by courier (the "Courier") from the business day following the date of receipt of payment. Orders are processed and delivered from Mondays to Fridays, excluding public holidays. Boccadamo S.r.l. is not responsible for unpredictable delays, notwithstanding that, except in cases of force majeure, the Products will be delivered withina maximum of thirty (30) days from the day following that on which the customer has sent the order to Boccadamo S.r.l.

7.5

Upon delivery of the goods by the Courier, the Customer shall verify:

  • that the number of packages delivered corresponds to that indicated in the consignment note;
  • the packaging is not damaged, or wet or otherwise altered, including the sealing materials.

Any damage in the packaging and/or product or the mismatch in the number of packages or particulars shall be immediately notified in writing and will be subject to proof of delivery by the courier. Once the Courier's transportation document has been signed, the Customer may not object to the external characteristics of the delivered goods.


7.6

If it is not able to deliver the goods ordered due to sudden and temporary unavailability of the Products, Boccadamo will promptly, and in any case not later than thirty (30) days, inform the Customer, via e-mail. The amount paid by the Customer shall be refunded as soon as possible but no later than thirty (30) days of receipt of the purchase order.


8 International Shipping
8.1

Boccadamo S.r.l. will send the Customer an e-mail confirmation of the shipment once the products have been shipped.


8.2

Boccadamo S.r.l. will provide the Customer with a tracking number so that the Customer can track his/her parcel and track its movement until delivery.


9 Returns, cancellation of orders and right to withdrawal
9.1

Boccadamo S.r.l. aims to ensure the complete satisfaction of the Customer. Boccadamo S.r.l. will therefore reimburse the full cost of any products that have been returned by the Customer which have not been worn, used or damaged, if accompanied by the relevant invoice. Refunds will be issued in the same form of payment provided for the purchase (via paypal). The purchased goods may be returned within fourteen (14) working days from the date of delivery.
The right of withdrawal is inapplicable in the case of purchase of goods made to measure or customized and in all cases referred to the art. 59 of Legislative Decree n°206/2005.
The Products purchased online cannot be refunded or returned to other Boccadamo S.r.l. stores. Shipping costs incurred during the purchase are not refundable.

9.2

In case of withdrawal and subject to the satisfaction of the conditions set out in 9.1 and 9.6 paragraph, the delivery costs to be faced for the return of products to Boccadamo S.r.l. are charged to the Customer and any other cost incurred by the Customer for the return of Products is not refundable from Boccadamo S.r.l.


9.3

In case of cancellation/withdrawal of a purchase order, the Boccadamo S.r.l. must promptly refund the Customer no later than thirty (30) from the date of receipt of the returned product. Boccadamo S.r.l. will send an electronic notification message once the refund has been made.


9.4

The Boccadamo S.r.l. not be liable for those Products returned that are lost, stolen or damaged, thus not taking a refund or compensation.


9.5

Pursuant to articles 64 and 59 of Legislative Decree n°206/2005, the Customer has the right to withdraw from the Contract without any penalty within the term of fourteen (14) working days starting from the date of receipt of the Products and unless the purchased goods are packaged tailored or customized.


9.6

To exercise the right of withdrawal, the customer must send to the mail address ordini@boccadamo.com a formal application containing: the intention to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), the details of the Products for which the customer wishes to exercise the right of withdrawal, the order number issued at the time of purchase.


9.7

Should the Customer decide to modify or delete the submitted order, the Customer shall promptly send an e-mail to the following address: ordini@boccadamo.com. Boccadamo srl will do everything possible in order to satisfy the customer's request. However, once the product has been sent, the order may no longer be modified nor deleted until such time as the goods has been duly returned to Boccadamo S.r.l. In this case we refer to the provision of the above paragraph 9.1.


10 Packages
10.1

The Products purchased on the website are delivered in boxes.


11 Error, inaccuracies
11.1

Boccadamo S.r.l. aims to provide information on the Site which is constantly updated. However it is not possible to guarantee the complete absence of errors. The site may have errors, materials typos, errors in general, inaccuracies or omissions, some of which may refer to the price, the features and availability of the Product. Boccadamo reserves the right to correct any errors, inaccuracies or omissions, including after an order has been sent, as we reserve the right to change or update information at any time without prior notice .


12 Guarantee of Authenticity
12.1

Boccadamo S.r.l. guarantees the authenticity of all the Products purchased on its website.


12.2

Boccadamo S.r.l. selling on internet the original products bearing the markings "Boccadamo Jewels, Boccadamo Man, Mya Boccadamo, TooBe Boccadamo, Boccadamo Petit and Boccadamo Time" of the Boccadamo S.r.l. ownership, exclusively through the website www.boccadamo.eu and www.boccadamo.com. No page or other content of this site may be reproduced without prior written permission.


13 Defects
13.1

If a Product sold by Boccadamo S.r.l. presents a lack of conformity to what has been described, the customer is not fully satisfied or there is a discrepancy with the order submitted by the Customer, the Customer shall keep all the documents, the Product and its box and immediately contact the company by email contact within thirty (30) days from the date of purchase: ordini@boccadamo.com


14 Privacy Notice
14.1

Pursuant to G.D.P.R. 679/2016 art. 13 and to to Legislative Decree no. 196/2003 ("Code") and any amendments thereto, Boccadamo S.r.l. is the data controller of the personal data of the customer, whose contribution is optional but is necessary for the management of orders and supplies. For the purposes of supply management and related orders, the customer's personal data will be kept in the archives of the Administrative Services Centre within the Administration Area of Boccadamo S.r.l. (responsible for the processing of personal data) and treated as strictly necessary to the stated purposes. Those in charge of the processing of personal data will be Boccadamo S.r.l.; those involved in the management of sales and the Administrative Services Centre of Boccadamo S.r.l. Customer Services. At any time, the customer can exercise own rights  (such as: knowing at any time about your personal data and how it is used, to update, alter, delete, block or oppose the processing of this data for legitimate reasons, to know the list of the data processors) by writing to the following email address: privacy@boccadamo.com
For more information about the Processing of Personal Data, please see the page: Privacy & Cookies Policy

14.2

With the consent of the customer, the personal data of the same will be used to allow Boccadamo S.r.l. to engage in informative news about special offers of products or promotions, including through e-mail or sms.


15 Postponement, interpretation, prevalence, law and juristiction
15.1

For matters not specifically provided for in the General Conditions, Boccadamo S.r.l. refers to specialised disciplines represented by the Consumer Code (Italy), which will be amended, supplemented or replaced from time to time, by the alternative to that of the Civil Code (Italy).

15.2

The reference to a precise chronological term presented in the General Conditions will be deemed to be replaced from time to time, as the term of best guarantee for the customer that the Code of Consumption (Italy) should come to expect in the future, and will therefore have to be so interpreted, understood and read.


15.3

In case of conflict, the provisions of the Code of consumption shall prevail over those of the Civil Code and, except as provided for in section 15.2 immediately above, those of the General Conditions of the Code of consumption, as waived .


15.4

Italian law is applicable.


15.5

The place of jurisdiction is Frosinone.


16 Comunications, contacts
16.1

Unless otherwise specified in these Terms and Conditions, electronic communications will be made ​​to ordini@boccadamo.com. For further information and assistance on the website or on how to purchase online, Boccadamo S.r.l. offers the following contact addresses: assistenza@boccadamo.com and Boccadamo S.r.l., Via delle Industrie, 26 - 03100 Frosinone.

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